Comments & Complaints

Comments & Complaints

OUR MISSION

Providing exceptional medical care for individuals, families and the community

Comments & Complaints

We pride ourselves as a practice in providing healthcare at the highest standards, but there may be times when you feel this has not happened. The practice has a formal complaints procedure which will allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person. Further information is available in leaflet form.  Please see our complaints policy and complaints leaflet for more information.

NHS Zero Tolerance Policy

We operate the NHS Zero Tolerance Policy and will remove from our list immediately patients who display unacceptable behaviour towards any staff including verbal abuse. The practice will involve any appropriate agencies to assist in dealing with these issues including reporting the matter to the police.

RELATED INFORMATION

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Greenwood Surgery

LATEST NEWS

We want to keep you updated on the latest news from both our medical professionals and our valued patients

Primary Care Network

We have been working hard in the last 12 months to develop what is called our ‘Primary...

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September 20th, 2020

Patient Participation Group

Greenwood Surgery has had an active Patient Participation Group (PPG) since around 2004. At Greenwood Surgery patient...

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October 6th, 2020

Clear on Cancer

Cancer is one of the biggest killers in the UK. One in two people born in the...

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November 3rd, 2020